Return, Exchange & Order Cancellation Policy | MommiesPoint

1. Order Cancellation

Once an order has been confirmed and placed, it cannot be cancelled due to a change of mind, personal preference, or incorrect product selection. As all of our products are imported and orders are processed specifically for each customer, cancellations are not possible once an order has been confirmed.

2. Returns & Exchanges

At Mommies Point, all of our products are 100% imported and sourced from international suppliers. As we do not have an official brand outlet or service center in Pakistan, we do not offer returns or exchanges for change of mind, personal preference, or incorrect product selection after delivery.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of delivery. To process your claim, you must provide:

A clear, continuous unboxing video recorded from the moment the sealed parcel is opened.
Clear photos or videos showing the issue.
Your order number or proof of purchase.

4. Claim Review & Resolution

Once your claim has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement, exchange, or another suitable solution, depending on the nature of the issue.

5. Claims That Cannot Be Accepted

Claims may not be accepted if:

They are submitted more than 24 hours after delivery.
A complete unboxing video is not provided.
The product has been damaged due to misuse, mishandling, or improper storage after delivery.
The request is based on a change of mind or personal preference.

6. Customer Acknowledgement

By placing an order with Mommies Point, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Order Cancellation Policy. We appreciate your trust and remain committed to providing genuine imported products along with fair and transparent customer support.

Questions? Email mommiespoint@gmail.com or visit @mommiespoint.